Dates and prices

• Arrival dates
  • Sunday 4 July 2027
  • Sunday 11 July 2027
  • Sunday 18 July 2027
  • Sunday 25 July 2027

• Departure dates:
  • Sunday 11 July 2027
  • Sunday 18 July 2027
  • Sunday 25 July 2027
  • Sunday 1 August 2027

Terms and Conditions

These terms apply to bookings for the ECS residential summer course at Port Regis School in Dorset in 2027, whether booked directly with ECS or through an educational tour organiser (ETO) or agent. The person making the booking must be the child’s parent or legal guardian, or have authority to make the booking. Please read these terms and the course information, student rules and privacy notice before submitting a booking.

1. Definitions and course information

“ECS”, “we”, “us” and “our” mean English Country Schools, operated by International Language Services Ltd. “Parent” means the person who makes the booking and is responsible for the child. “Student” or “your child” means the child attending the course. “ETO or agent” means a third party arranging or making a booking on a parent’s behalf. “Course” means the dates, age group, accommodation, included services and optional extras shown in our written booking confirmation.

The course is residential and takes place at Port Regis School, Dorset. The course dates and prices are published on our website and confirmed in your booking confirmation. The booking confirmation, these terms and the student rules together describe the agreement. For bookings made through an ETO or agent, that organisation is responsible for ensuring that the parent or guardian receives and understands these terms before booking. The parent or guardian remains responsible for the booking and their child’s obligations under these terms, and may exercise their rights directly or through the ETO or agent.

2. Booking and confirmation

You may submit a booking request online or contact us directly. A request is not an offer of a confirmed place. We will check the information and availability, confirm the fees and any applicable discounts, and send payment instructions.

We will tell you in writing whether we can accept the booking and send the payment instructions. Your child’s place is confirmed once we have received the required deposit. The deposit must be paid within 48 hours of receiving our written confirmation. We cannot hold a place while payment is pending.

You must provide your child’s valid passport for identity checks. We will check each student’s right to study in the UK on arrival, before they join the course. Booking information must be complete and accurate. We may cancel a booking if information is materially inaccurate or withheld, subject to applicable law.

3. Fees and payment

The course fee and the price of any optional extras are shown on our website or in the booking confirmation. The course fee covers only the items stated in the course information and confirmation. Optional extras, personal spending money, travel to and from the UK, visa or ETA charges and any other item expressly identified as excluded are payable separately.

For bookings made by 30 April 2027, a deposit of 30% of the tuition fees is due within 48 hours of receiving our written booking confirmation. For bookings made from 1 May 2027, a 50% deposit is due within 48 hours of receiving our written booking confirmation. The remaining balance is payable by 1 June 2027. If a booking is accepted after 1 June 2027, the full amount due must be paid by the date stated in our confirmation.

Payments can be made using the methods listed in the payment request. If you do not use Flywire, please email us a copy of your payment confirmation or remittance advice within 48 hours of receiving our written booking confirmation, so we can identify your payment promptly. You are responsible for any charges imposed by your bank or payment provider. If payment is not received by the stated deadline, ECS may cancel the booking and release the place.

4. Cancellation by the parent and refunds

Cancellation must be sent in writing by the parent who made the booking. It takes effect when ECS receives it. The following cancellation charges apply to the tuition fees:

When cancellation is received	Cancellation charge
Cancellation received by 30 April 2027	£100 administration fee; the remainder of the deposit paid will be refunded.
1 May to 15 June 2027	50% of the tuition fees.
From 16 June 2027	100% of the tuition fees, reflecting the arrangements finalised and costs committed by this date.

The charge is calculated against the tuition fees. Any refund due will be made to the original payer using the original payment method where practicable. Non-recoverable bank or payment charges may be deducted where they were incurred for the payment or refund.

If a student leaves after the course has started, misses part of the course, or is unable to attend for personal reasons, no refund is normally due for the unused part of the course, subject to any rights the parent has under applicable law and any specific exception agreed by ECS in writing.

4.1 Visa refusal

If UKVI refuses your child’s visa despite a complete application, including all required supporting documents, being submitted at least eight weeks before the course start date, ECS will refund the course fees paid less a £100 administration fee. You must send us the official refusal notice promptly. This refund does not apply if the application was incomplete, submitted later than eight weeks before the course starts, or contained inaccurate or withheld information; the standard cancellation charges then apply.

4.2 Changes requested by the parent

Requests to change dates, age group or optional extras must be made in writing and are subject to availability. A change is not effective until we confirm it in writing. We may charge only reasonable, disclosed costs directly caused by a requested change. If a change cannot be accommodated, the original booking and its cancellation terms continue to apply.

5. Cancellation or changes by ECS

If ECS has to cancel the whole course before it begins, we will notify you promptly and refund the course fees paid for the cancelled course. We may offer a place on another course or a credit instead, but only if you agree. If we make a significant change to the course before it begins, we will explain the change and discuss an appropriate solution with you. Nothing in these terms limits your statutory rights.

We may make reasonable changes to activities, excursions, staffing, facilities or timetables where required by safety, weather, availability or circumstances outside our control. We will try to provide a suitable alternative where practicable. If an optional extra is cancelled by ECS and cannot be replaced, we will refund the amount paid for that extra.

5.1 Events beyond our reasonable control

An event beyond ECS’s reasonable control that prevents or materially disrupts the course may include severe weather, fire, flood, a public health emergency, war, terrorism, civil unrest, government action, industrial action, interruption of essential utilities or transport, or the closure or unavailability of Port Regis School. If this happens, we will tell you as soon as reasonably practicable and take reasonable steps to reduce the impact, including making reasonable changes or offering suitable alternatives as described in this clause. If we have to cancel the course before it begins, the refund arrangements in this clause apply. If we cannot provide a material part of the course after it has started, we will discuss an appropriate solution with you and provide any refund or other remedy required by law. This clause does not change your cancellation terms under clause 4 or limit any consumer rights or liability that cannot lawfully be excluded.

6. Parent and guardian responsibilities

You must provide complete and current information about your child, including medical conditions, allergies, medication, dietary needs, disabilities, additional needs, emotional or behavioural support needs, emergency contacts and any relevant risk information. Tell us promptly if anything changes before or during the course.

You must provide a reachable emergency contact who is authorised to make decisions for your child while they are in the UK. You must respond promptly if we contact you about your child’s health, welfare, behaviour or travel.

You must ensure that your child brings a valid passport for identity checks. You are also responsible for ensuring that your child has any required travel consent and documents. You must arrange any airline unaccompanied minor service directly with the airline and tell us the arrangements in advance.

You must ensure that your child understands the student rules and has suitable clothing, medication and personal items for the course. Please label belongings clearly.

7. Health, welfare and medical care

You must tell us at the time of booking about any medical condition, disability or support need that may affect your child’s participation or care. We use this information to assess your child’s needs, consider reasonable adjustments and decide whether we can safely and appropriately support them. Any decision about whether we can meet a student’s health or support needs will be based on an individual assessment, including the student’s safety and any reasonable adjustments. If a condition or support need was not disclosed at booking and we cannot reasonably accommodate it safely, we may refuse admission or require the student not to join the course, after considering the individual circumstances and reasonable adjustments.

If your child becomes ill or is injured, we will make reasonable arrangements for first aid, medical advice and treatment in line with UK healthcare practice. In an emergency we will contact emergency services as needed. We will contact you and your child’s specified emergency contact as soon as reasonably possible. You authorise us to obtain urgent medical treatment if it is not reasonably possible to contact you first. In cases of serious illness, care may not be possible to provide on site; we will contact you to arrange appropriate care. You remain responsible for medical costs not covered by insurance.

The course fee includes travel and medical insurance arranged through guard.me and underwritten by White Horse Insurance UK Limited. The policy wording, benefits and exclusions are available at https://www.countryschools.co.uk/more-info/wellbeing/insurance. Cover is subject to the policy terms, limits, exclusions and the student’s certificate of insurance. Please review the documents and tell us before arrival about any existing medical condition that may affect cover.

8. Travel and airport transfers

Airport transfers are included for eligible two to four week stays from the designated airports, subject to the published transfer arrangements and time windows. Transfers for one week stays, airports outside the included scheme, or travel outside the stated times may incur an additional charge. Please contact us for details of available transfer options

You must provide accurate flight or train details at least four weeks before arrival and notify us immediately of any changes or delay. We cannot guarantee that a transfer can be provided if details are late or change at short notice. Additional costs caused by changed or missed travel arrangements may be payable by you, or you may need to arrange an alternative transfer at your own cost.

Our transfer service is not an airline unaccompanied minor service. You must arrange any airline UM service directly with the airline and tell us what handover arrangements it requires. For a transfer involving UM service, we may be unable to confirm the name of the ECS staff member who will collect or accompany your child to airline staff until the day of travel. We will provide the meeting, identification and contact arrangements, and the staff member’s name when available.

9. Supervision and student rules

Students must follow the current ECS student rules, staff instructions and reasonable safety requirements on campus, during activities and on excursions. The rules cover matters such as respect for others, bullying, smoking and vaping, alcohol, drugs, leaving the site, accommodation boundaries, mobile phone use and participation in activities. We will provide the rules before the course and may update them where reasonably necessary for safety or welfare.

10. Behaviour, discipline and exclusion

We use a positive approach to behaviour, with clear expectations, encouragement, supportive conversations and proportionate consequences. We will consider the seriousness of the conduct, the student’s age and relevant circumstances, and inform the parent where appropriate.

We may end a student’s participation and require the parent to arrange collection at the parent’s expense where, in our reasonable judgement, this is necessary for the student’s welfare or safety, or because the student’s conduct seriously or repeatedly affects the safety, welfare or learning of others or the operation of the course. Examples include violence, bullying, repeated rule-breaking, alcohol or drug use, smoking or vaping, sexual harassment, coercion, creating or sharing sexual images, and any sexual contact between students. We will contact the parent and explain the decision as soon as reasonably practicable. If a student is excluded from the course, no refund will be given for fees paid, subject to any rights that cannot be excluded by law. The parent must arrange and pay for the student’s travel home or any other travel arrangements needed as a result of the exclusion.

11. Attendance, activities and optional extras

Students are expected to attend lessons, activities, meals and excursions as scheduled, unless unwell or excused by staff. Parents must ask for and receive ECS’s prior consent before their child is excused from a particular activity. Timetables and activity allocations may change for operational or safety reasons. We cannot normally refund an optional extra missed because a student is late, absent, chooses not to take part or is unable to participate for personal reasons. If ECS cancels a paid extra and cannot provide a suitable replacement, we will refund its price.

12. Personal property and damage

Students are responsible for looking after their belongings. ECS is not responsible for loss of or damage to personal items except where caused by our failure to take reasonable care or where the law otherwise makes us responsible. Valuable items should not be brought to the course. Any lost property should be reported promptly; unclaimed items may be disposed of or donated after the course, with reasonable efforts to return clearly labelled items.

If a student deliberately or carelessly damages property, we may ask the parent to pay the reasonable cost of repair or replacement, after explaining the damage and cost. We will not charge a student for ordinary wear and tear or make a group pay for damage where the responsible person cannot be identified.

13. Complaints

Problems should be reported to the Centre Manager during the participant’s stay, as soon as they arise, so that ECS has an opportunity to address them. Any unresolved complaint and any intention to claim compensation must be notified to ECS in writing within 28 calendar days after the participant’s departure, or the scheduled departure date if the participant did not attend. Compensation claims first notified after this deadline will not normally be considered unless there was a good reason for the delay.

If you remain dissatisfied with ECS’s final response after completing the internal complaints procedure, you may refer an eligible complaint about an accredited English language course to English UK. Write in English to complaints@englishuk.com. English UK will seek to resolve the complaint with you and the centre. If it remains unresolved, it may be referred to an independent ombudsman, whose decision is binding on the member centre. Individual complaints should normally be submitted by the student or a family member. English UK’s eligibility requirements and time limits apply. Further information is available at https://www.englishuk.com/complaints. Nothing in this clause limits any consumer rights available to you.

14. Personal information and photographs

We use personal information to administer the booking, provide the course, safeguard students, arrange travel and insurance, communicate with parents and meet legal obligations. Further information, including how long information is kept and how to exercise privacy rights, is set out in the ECS privacy notice. We will ask for any consent required for photographs or other optional uses separately; booking a place does not itself give permission to use a student’s image for marketing.

15. Liability and legal rights

ECS will provide the course with reasonable care and skill. Nothing in these terms excludes or limits liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud, or your child’s statutory consumer rights. Subject to those rights, ECS is not responsible for loss that was not reasonably foreseeable or for loss caused by information you provided being incomplete or inaccurate, or by circumstances outside our reasonable control.

Nothing in these terms makes a parent responsible for a loss that the law says ECS must bear. If we are responsible for a loss, any compensation will be assessed in accordance with applicable law and the circumstances of the case.

16. General terms

For a direct booking, the contract is between ECS and the parent who makes the booking. Where an ETO or agent arranges the booking, these terms still apply. The parent may exercise their rights under these terms directly or through the ETO or agent. No change to the booking or these terms is effective unless confirmed in writing by ECS, except where a change is required by law or these terms expressly allow it.

If a court finds part of these terms unenforceable, the remaining terms will continue to apply. A delay in enforcing a term does not mean that ECS has waived it.

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you have to bring a claim elsewhere.