We collect information from you such as your name, address and email to answer general enquiries. We collect more detailed information about you and your child when you make a booking. We collect information when you make a payment. We collect information from our staff about children attending our courses to provide feedback to parents.
When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify you of this at the time. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sometimes we collect information through a third party: for example from the providers of online surveys (http://www.surveymonkey.com/) and from third party web sites that list our services. We treat such data with the same care as data we have collected through our own web sites. However, English Country Schools is not responsible for the privacy policies of third party websites: we advise users to read the privacy policies of other websites before registering any personal data that they intend to be received by us.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring / exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users? movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.
USE OF PERSONAL INFORMATION
Personal information provided to English Country Schools will be used for the purposes outlined at the time of collection. Personal data will be collected and processed by English Country Schools for the following purposes:
1. To provide information about our courses
2. To put parents in contact with other parents
3. Administration of our courses
4. Attendance records
5. Student reports
6. Statistical analysis
DISCLOSURE OF DATA TO THIRD PARTIES
Processing personal data for the above purposes may entail sharing information with employees, host schools, official agencies connected with our work (UK Border Agency, The British Council, English UK), parties involved in processing online payments and professional advisors such as our accountants. English Country Schools will disclose such information on a limited, need-to-know basis; we will wherever possible make data anonymous and only share data on the understanding that there must be no further disclosure of such personal data by the third party.
English Country Schools will not share personal information with third parties other than for the purposes described above except with the express permission of the data subject.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
At our web sites and in our promotional printed materials we sometimes publish testimonials from students and parents. We will always seek your consent for this. We use the formula 'Mother / father of Christopher, age 13, from Iceland' to avoid close personal identification.
We sometimes publish photos of children who attend our courses: at our web sites, at our online blog, at our members-only Facebook site, at our password-protected photo gallery and in our promotional printed materials. We will seek your consent for this at the time of booking. Children will not be identified by name or will be identified by first name only.
We maintain a Facebook site for our students to meet before a course and to maintain contact after a course. We limit membership to our own students, including some who are now adults. Participation is governed by Facebook?s own privacy and safety polices at http://www.facebook.com/policy.php
VERIFYING, UPDATING AND AMENDING YOUR PERSONAL INFORMATION
If you no longer wish to receive emails or postal communications from us, or if your personally identifiable information changes, you may correct, update, or delete the information that we hold about you or your child by contacting us using the contact details listed below. If you have made a booking we will send login details that will enable you to edit your child?s travel details and check the main booking and financial details that we hold for you and your child. Verification, updating or amendment of personal data will take place within 5 working days of receipt of the request.
CHANGES IN THIS PRIVACY STATEMENT
English Country Schools Ltd.
Telephone national: 01242 604067
Telephone international: +44 1242 604067
Updated 23 November 2009